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Benchmarking for 2025: Diagnostic Imaging Customer Experience and Service Performance Perspectives
Publication Date: September 15, 2025
Tags: Customer Experience, Diagnostic Imaging
Pages: 260
SKU: 25-047
This study offers an in-depth analysis of the performance of 11 different manufacturers with a deep dive into how a variety of touch points across the customer journey shapes customer experience scores. We asked 300 diagnostic imaging professionals to evaluate their experiences during specific touchpoints with OEMs, such as product awareness, selection, service, and support. We also asked diagnostic imaging professionals about the usage and satisfaction with AI/ML applications for clinical support and patient workflow.
Study Objectives
- Understand and compare customer experience performance for 11 manufacturers.
- Explore customer satisfaction on specific touchpoints associated with the pre-purchase experience, product experience, and post-purchase experience.
- Understand the relative importance of specific attributes for customer experience.
- Explore usage and satisfaction with AI/ML applications for clinical support and patient workflow.
Table of Contents (Topline Report)
- Study Overview and Objectives
- Executive Summary
- Demographics
- Diagnostic Imaging Manufacturer Rankings
- Manufacturer Profiles
- Canon Medical Systems (Toshiba)
- Carestream
- FujiFilm (incl. Hitachi)
- GE Healthcare
- Hologic
- Konica Minolta
- Philips Healthcare
- Samsung
- Shimadzu
- Siemens Healthineers
- United Imaging
- Methodology
- About Us
Companies Mentioned
- Canon Medical Systems (Toshiba)
- Carestream
- FujiFilm (incl. Hitachi)
- Hologic
- Konica Minolta
- Philips Healthcare
- Samsung
- Shimadzu
- Siemens Healthineers
- United Imaging
Ranked Touchpoints
- Equipment Awareness
- Equipment Knowledge
- Equipment Selection
- Equipment Integrity
- Service Provided
- Support Provided
- Satisfaction and Loyalty
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