Old ServiceTrak
Customer Satisfaction and Brand Loyalty: Insights for Sustainable Growth
Discover ServiceTrak reports—an unbiased analysis revealing service trends across the imaging and clinical laboratory industries, and detailed manufacturer ratings by modality. Original Equipment Manufacturers (OEMs) leverage these insights to benchmark their industry standing, spanning overall service performance and satisfaction levels.
The Challenge
OEMs lack access to reliable, unbiased insights into their competitive positioning based on direct customer feedback they can trust.