IMV Announces 2026 ServiceTrak™ Clinical Laboratory Award Winners, Honored at ADLM 2026 Annual Conference 

[ARLINGTON, VA — July 25, 2026] — IMV, part of Science and Medicine Group (SMG) and the leading market research and business intelligence provider to the clinical laboratory diagnostic industry, today announced the 2026 IMV ServiceTrak™ Clinical Laboratory Awards winners across seven clinical laboratory modalities. Award winners will be honored and accept their awards during the ADLM 2026 Annual Conference in Anaheim, CA (July 26–30, 2026). 

The ServiceTrak™ Clinical Laboratory report is an unbiased analysis of service trends in the clinical laboratory industry, providing detailed manufacturer ratings across each instrument modality. These awards recognize the manufacturers laboratory professionals rate highest — not on marketing claims, but on their direct, day-to-day experience with each system. 

Each year, laboratory professionals rate their satisfaction with instrument manufacturers across three performance categories: 

• Best Customer Satisfaction: highest likelihood of repeat purchase 

• Best System Performance: highest overall system performance rating 

• Best Service: highest overall OEM service rating 

The 2026 awards are based on this direct feedback, gathered from laboratory professionals across the country.

2026 IMV ServiceTrak™ Clinical Laboratory Award Winners 

Chemistry 

• Best Customer Satisfaction: Roche 

• Best Service: Roche 

• Best System Performance: Roche, QuidelOrtho 

Immunoassay 

• Best Customer Satisfaction: Roche 

• Best Service: Roche 

• Best System Performance: Roche, bioMérieux, Inc. 

Integrated Systems 

• Best Customer Satisfaction: Roche 

• Best System Performance: Roche 

• Best Service: Roche 

Hematology 

• Best Customer Satisfaction: Sysmex America, Inc. 

• Best System Performance: Sysmex America, Inc. 

• Best Service: Siemens Healthineers 

Coagulation 

• Best Customer Satisfaction: Werfen 

• Best System Performance: Werfen 

• Best Service: Werfen 

ID/AST 

• Best Customer Satisfaction: bioMérieux, Inc. 

• Best System Performance: bioMérieux, Inc. 

• Best Service: bioMérieux, Inc. 

Blood Culture 

• Best Customer Satisfaction: bioMérieux, Inc. 

• Best System Performance: bioMérieux, Inc. 

• Best Service: bioMérieux, Inc. 

Award winners for Molecular Diagnostics, Urinalysis, and Blood Gas — the remaining three modalities in the 2026 ServiceTrak™ Clinical Laboratory Award program — will be announced this fall as final data collection and analysis are completed. 

“Each year, the ServiceTrak™ Clinical Laboratory Awards give voice to the laboratory professionals who work with these systems every day,” said Richa Singh, VP Strategic Insights at IMV, part of Science and Medicine Group. “The manufacturers we’re recognizing this year earned that recognition through consistent, measurable performance in the eyes of their own customers — that’s what makes these awards one of the most credible benchmarks in the industry.” 

About IMV’s ServiceTrak™ Program 

IMV, part of Science and Medicine Group (SMG), produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone and online interviews with laboratory testing professionals in hospitals in the U.S. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type. Laboratory professionals are asked to rate their level of satisfaction with the instrument manufacturers, the system performance, and the service received for their laboratory testing instruments. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses, which are represented by satisfaction ratings of 9 or 10 on this scale. 

The awards are presented to the manufacturer with the highest %HS responses in each of three categories, representing the industry Best of Customer Satisfaction, System Performance, and Service. The Best of Customer Satisfaction award is given to the manufacturer that has the highest %HS responses when respondents are asked to rate the likelihood they will purchase again from their current manufacturer. The Best of System Performance award is given to the manufacturer whose customers have the highest %HS responses when asked to rate their overall system performance. The Best of Service award is given to the manufacturer whose customers give the highest %HS responses when asked to rate overall OEM service performance. 

The 2026 ServiceTrak™ Clinical Laboratory Awards are based on interviews conducted in 2026 with respondents in almost 2,000 clinical testing locations having 4,079 instruments. Probing on the customer experience from installation to instrument end of life, IMV ServiceTrak™ has been an industry benchmarking standard for over 25 years. 

About IMV 

IMV Medical Information Division, established in 1977, is a trusted marketing research and consulting firm that specializes in the dynamic fields of diagnostic imaging and clinical diagnostics. Our commitment to in-depth market analysis and comprehensive research services empowers clients to excel in strategic planning, enhance customer satisfaction, drive product development, and launch successful sales initiatives. All of IMV’s reports and data solutions are based on primary research by diagnostic imaging experts. As a reliable provider of market intelligence, IMV gives you the comprehensive information you need to stay two steps ahead and make decisions with confidence! 

For media inquiries or to learn more about IMV’s ServiceTrak reports, please contact: 

Media Contact 

IMV Marketing 

(703) 778-3080 

www.imvinfo.com 

marketing@scienceandmedicinegroup.com