The Life Science CX Report Card: 2026 Benchmark Reveal

BioInformatics | On-Demand Webinar | October 2026

Your customers have already graded you. See where 28 suppliers landed in 2026.

In this on-demand briefing, BioInformatics’ Danyi Wu, Ph.D., walks through key findings from Benchmarking for 2026: Understanding the Life Science Customer Experience. In 30 minutes, you’ll see how 748 life scientists rated 28 suppliers across seven touchpoints, which suppliers lead and which moved up in 2026, and how researchers are using supplier AI tools across the buying journey.

You’ll learn:

• The 2026 CX leaders: New England Biolabs ranks #1 overall, with top 5 rankings on six of seven touchpoints
• Suppliers that moved up: BD Biosciences went from #26 to #2, and Avantor (VWR), Bio-Rad, QIAGEN and Tecan also improved their scores
• Industry trends: Satisfaction and Loyalty scores reached their highest level since 2019, while pre-purchase scores remain in single digits
• AI in the CX journey: 51% used a supplier AI tool in the last 6 months, and more than 60% of users say it improved how they find, learn about and select products
• A live Tableau case study benchmarking a brand by touchpoint and region

Access Includes: 🎬 On-Demand Recording 📊 Webinar Deck / Slides 📄 Sample Report